Customer feedback
If you cannot see any review information in the customer feedback information, it does not mean that there are no reviews for the product, but that the product does not generate review data; generally, the feedback iew data of the same day will be delayed for half a working day to be captured.
Patial update product details page information
If the review request to update product information is approved, but the corresponding product front page is still not updated, you need to wait half a day to a day for the modified information on the front page to take effect; if it still does not take effect for a long time, you need to manually modify it.
Update product images
If the product has uploaded images before and the image has not been changed through the image system in the past 7 days, the system will not capture the image again until the product is ordered.
System crawling rules must meet any of the following conditions:
1.There is no picture of the product.
2.In the past 7 days, pictures have been changed through the picture system and approved.
3.Sales volume in the past 90 days is greater than 0.
Modify the price
If you cannot apply to modify the price, please first verify whether the product is discounted. If the discount of the product has expired, you need to adjust it to the discount expiration status before you can modify the price.
Update price data
Apply to modify the product price in the system. After the system is approved, the price of the product will be modified in the background, and then the data returned by the report will be displayed in the system. If the item display price in the system has not been updated, the report may not be updated, or it may not be updated until the system update is synchronized (daily update). Please allow 1-2 days for price updates. If it is still not updated, please provide feedback to the relevant staff.
Abnormal profit margin
The system will update the profit margin at 1 a.m. and 3 p.m. throughout the day. There are two special situations when the profit rate is displayed:
- The system did not capture the product sales price, so the profit margin was not displayed. The “selling price” displayed above is only the uploaded price of the product, not the price for calculating the profit margin (that is, the price of the product sales). At this time, the profit rate When it is 0, it does not affect the actual profit margin of the product；
2. Price changes on the same day. Since the system obtains product prices in the early morning, the new price may not be obtained until the profit margin is updated. Therefore, what you see in the next morning will be a bit abnormal. It will be updated after the afternoon update. will be normal
Product upload record
Products have been uploaded in batches through the system, but the corresponding product records cannot be found on the new product upload page in the system. First, you need to check whether there is any adjustment status after the product is uploaded. The data on the new product upload page comes from the “Product Review List” in the system. If the corresponding product is invalidated in the product list (perhaps deleted or the number has been changed), the corresponding product record cannot be found on the new product upload page.
Customers messages
It can automatically classify or respond automatically based on the buyer’s information to improve efficiency. At the same time, the buyer’s information may include a large amount of useless information. We can help identify the information and effectively filter and extract useful information.